Refund & Cancellation Policy

Refund Policy

  1. At usfashionindex.com, we want you to be completely satisfied with your purchase. If for any reason you are not, we will gladly accept returns of items that are in new and unused condition, with original tags and packaging, within 14 days of purchase.
  2. To initiate a return, please contact our customer service team at contact@usfashionindex.com or by phone at +1(323) 694-0018. We will provide you with a return shipping label and instructions on how to send your item(s) back.
  3. Returned items must be in their original condition and packaging, with all tags and labels attached.
  4. Refunds will be credited back to the original method of payment used for the purchase.
  5. Shipping and handling fees are non-refundable.
  6. If you received a damaged or defective item, please contact our customer service team immediately so that we can assist you with a return and replacement.
  7. Please note that all sale items are final sale and cannot be returned or exchanged.
  8. We reserve the right to refuse any return or exchange that does not meet these requirements.
  9. This policy is subject to change at any time without prior notice.

Cancellation Policy

  1. At usfashionindex.com, we understand that sometimes plans change and you may need to cancel an order. We will do our best to accommodate your request.
  2. To cancel an order, please contact our customer service team at contact@usfashionindex.com or by phone at +1(323) 694-0018 as soon as possible. If your order has not yet been shipped, we will cancel it and issue a full refund to the original form of payment.
  3. If your order has already been shipped, we will still attempt to cancel it. However, we cannot guarantee that we will be able to do so. If the order is successfully cancelled, we will issue a refund for the cost of the merchandise only. Shipping and handling charges will not be refunded.
  4. If the order has been shipped and cannot be cancelled, you can return the item(s) once you receive them. Please refer to our Refund Policy for instructions on how to return items.
  5. Please note that all sale items are final sale and cannot be cancelled or returned.
  6. We reserve the right to refuse any cancellation request that does not meet these requirements.